We are here to put things right.

If something has gone wrong, tell us clearly and we will handle the concern through a transparent complaints process.

How to complain

Email visa@europetravellimited.com with the subject line Complaint. Include your name, reference number if you have one, what happened, when it happened and the outcome you are seeking.

What happens next

We aim to acknowledge the complaint within 5 UK business days.
We may ask for further information if needed to investigate fairly.
We will provide a written response as soon as reasonably practical.
If the complaint involves a third-party supplier, we may need to coordinate with that supplier and will explain this to you.

Data protection complaints

For concerns about personal information, see our privacy notice. You also have the right to complain to the ICO.

Legal and regulatory matters

If your concern relates to a regulated service provided by a separate authorised professional or travel principal, their own complaints and regulatory procedure may also apply. We will identify that provider in the relevant documents.