What not to send through WhatsApp or standard email
Passport scans
Identity cards or residence permits
Bank statements or payslips
Medical information
Full card details or passwords
How document transfer works
Send only your basic enquiry through the website, telephone, email or WhatsApp.
We confirm the service scope and whether documents are required.
If you proceed, we provide a separate secure document-transfer method and explain what to upload.
We only request documents relevant to the agreed service and retain them according to our privacy notice.
Current limitation: there is no public document-upload form on this website. This is intentional. We will not ask you to upload sensitive documents to an unsecured public folder.
Why no public upload button? No public upload link is displayed because secure document access is issued only after onboarding. This avoids exposing a generic upload link and reduces the risk of documents being sent to the wrong case.
